THINKING OF SIGNING UP WITH AETNA HEALTH INSURANCE? SEE HOW POORLY THEY TREAT THEIR "INSURED" CLIENTS

AND MY SAGA & FIGHT WITH AETNA CONTINUES. . .. .

THIS POST IS IN ALL CAPS BECAUSE I AM SCREAMING MAD AT AETNA HEALTH INSURANCE.

I JUST RECEIVED A "RESPONSE" TO MY LAST EMAIL ASKING AETNA FOR A DETAILING OF MY CO-PAYS AND WHERE IN POLICY IT STATES WHAT MY CO-PAYS ARE.

I RECEIVED NONE OF THIS DOCUMENTATION FROM THEM AFTER ASKING FOR IT SEVERAL TIMES. ONE WOULD THINK THAT THIS IS SIMPLE INFORMATION THAT THEY WOULD HAVE ON FILE.

INSTEAD I RECEIVE NOTHING BUT "LIP SERVICE" AND AGGRAVATION!

EVIDENTLY SINCE THEY SAY THAT THEY INCORRECTLY COVERED THE CLAIMS IN THE FIRST PLACE, THEY ARE EVIDENTLY NOT GOING TO GIVE ME ANY OF THIS INFORMATION. THEY ARE NOW TELLING ME THAT ANY CREDITS WERE ALSO ISSUED IN ERROR?????!!!!!!

AND THAT ANY OF THE OTHER CLAIMS ARE NOT SUBJECT TO ANY CREDITS!!!!????

THEN THEY WROTE SOME INCOHERENT MUMBO JUMBO ABOUT THE CLAIMS THAT WERE BILLED DIFFERENTLY ON THE SAME DAY OR ON TWO DAYS. I DON'T EVEN KNOW WHAT IT MEANS: SOMETHING ABOUT THAT TWO COPAYS APPLY PER DAY WHEN BILLED BY DIFFERENT PROVIDERS USING THE GROUP'S TAX ID #.

WHILE SPEAKING TO MY ADP REPRESENTATIVE YESTERDAY, WHEN I EXPLAINED TO HER THE PROBLEMS I WAS HAVING TRYING TO DECIPHER THE COPAYS AND THE BILLS, SHE SAID IT SOUNDS LIKE YOU NEED A MATH DEGREE. I REPLIED, THAT I THINK YOU NEED MAGICAL POWERS IN ORDER TO TRY TO UNDERSTAND THE CONFUSION THAT AETNA HAS SET FORTH.

I AM VERY GLAD THAT I ALREADY COMPLAINED TO THE STATE INSURANCE COMMISSION ABOUT MY CASE.

I AM WRITING MY POLITICIANS AGAIN, WITH FOLLOW UP NOTICES AND CONTACTING LOCAL AND NATIONAL MEDIA.

I WOULD APPRECIATE YOU HELPING ME TELL MY STORY. UNFORTUNATELY, I AM NOT ALONE, I AM JUST NOT QUIET. THERE ARE THOUSANDS OF OTHER FAMILIES THAT INSURANCE COMPANIES LIKE AETNA DO THIS TO AND THEY EITHER DON'T NOTICE OR DON'T HAVE THE WILL TO PUT UP WITH THE FRUSTRATIONS.