I am posting my story once again as I will not stop complaining until I get a refund for the botched carpet cleaning job that Dry Kleen did on our rugs.
Dry Kleen is located in Hollywood Florida.
Dry Kleen does carpet cleaning in South Florida: Fort Lauderdale, Miami, Sunrise, Hollywood, Pembroke Pines, Hallendale, Miramar, Plantation, Tamarac, Lauderhill and other cities in Florida. In addition to carpet cleaning, you should also NOT call them for the other service they do like Oriental Rug Cleaning, Tile and Grout Cleaning, Upholstery Cleaning, Air Duct Cleaning, or Water Damage clean up.
Kleen Dry partakes in terrible business practices and does not honor their word. Here is our story as posted on the Better Business Bureau website along with many other consumer complaint companies to spread the word so that no one else gets robbed of their money and time like we did.
We called Kleen Dry for carpet cleaning after seeing an ad for $10.95 per room. We made an appt for them for 8/10/11. After starting to clean 1 of 3 rooms, he told us that we would need the deep cleaning because the regular service was not working. Without even asking, he showed an example of the deep clean service in the middle of our rug, leaving a much lighter spot than the rest, at which point, we have very little choice but to get the "deep clean" service since there is now a spot in the middle of the rug that is obviously going to be cleaner than the rest for the $10.95 fee. We agreed on $100 for all 3 rooms. He then said to "turn the machine up all the way" and the 2nd guy named Manny quickly did the rugs with the "deep clean" service. Once the rugs dried that evening, there were streaks left all over the rug from spots that were missed and areas that still smelled bad. My husband called them the next morning and arranged for them to come back on Friday 8/12/2011 to "fix" the streaks and properly clean the rugs. We were already upset because that meant taking the day off from work a second time to be home for them. Kleen Dry said he would be by after 2pm on Friday. At 4pm, my husband called him and he said he thought we were someone else that couldn't wait so he sent his cleaning guy home and it was too late. My husband said that he needed someone to come out that day to properly clean the rugs. The man from Kleen Dry said he could come on Monday and my husband explained that Monday was not acceptable since we were having guests this weekend and we would not be able to take another day off of work to stay around waiting for him all day. At that point the man from Kleen Dry because argumentative, insisting that he was "doing us a favor" and when my husband said that he isn't doing us any favors since he messed up the rugs in the first place, he said "forget it, we're not doing anything" and hung up on my husband.
Friday night my husband cleaned the rugs himself with our own Bissel cleaner and had to go over the streaks they left 3 times to get them out. The smells and the rest came out when he cleaned the rugs, so there was absolutely no benefit from their non-cleaning on our rugs.
I also feel that this is a common practice to lure patrons into paying more money than advertised and should be recorded as a scam.