Friday, August 31, 2007

Sprint Sucks Part 2

So here I am two weeks later and Sprint has still not fixed my billing issue. (See the original post here.) So I am currently on minute 23 of my phone call into Sprint. And they are telling me some kind of bull crap was notated in the account after a supervisor told me he would fix the billing issue last time that they are unable to fulfill my request. ????? Why is this so hard? Why did I sign another two year contract with this stupid company? I swear I am out when my contract is up this time. Now I am on hold (again) after speaking to another supervisor who is trying to fix this for me. How hard can it be for this company to credit one payment and charge it to another card? OMG! My head is splitting and I am in no mood for this today. So this supervisor says there isn't anyway to fix this since my account is a zero balance. HUH? So supervisor #1 puts me on hold for supervisor #2. And I have to explain my story yet again. 33 minutes now. Supervisor #2 confirms that there is no way for them to credit the charge and switch cards. I tell her I don't understand how in this day and age of technology, with a big company like Sprint that this is impossible for them to do. I have been a customer for 8 years and they are going to lose me as a customer over this. She checks again with accounting who confirms that this is an impossible feat for the genius minds over at Sprint. So, I will head over to the Verizon store today and port my number over there. I don't care if I get charged for breaking the contract, its worth it. Oh, and I disputed the charge with my bank. TTHHHHHTTHH : )-
Sprint sucks, Sprint's phones suck, I wanted to switch to Verizon anyway, they have much cooler phones.

1 comment:

Tammie said...

Man! I so don't want to be on the other end of the phone with you when you're pissed! I don't get how these companies stay in business with all the complaints they get.